Bloomberg

Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 26,000+ employees across more than 150 locations around the world, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.

We are the first line of defense and the first line of offense. We are the domain experts. We are a group of highly technical individuals who provide high-level support for Bloomberg’s sell-side and buy-side clients, working alongside Enterprise Sales and Product to influence client usage patterns, ensure accurate responses to our multi-asset analytics inquiries, gather feedback, mentor and educate new employees and develop them into future specialists with deep product knowledge.

We’ll trust you to:

- Address complex client questions in real-time and be responsible for providing the best possible user experience for our Bloomberg Terminal clients via live messaging (Bloomberg IB) or email

- Build and maintain relationships with Bloomberg’s FX market and workflows community by visiting and training them

- Participate in region-wide usage campaigns across a wide range of clients to cement our existing customer base and create opportunities to cross-sell and up-sell

- Work closely with Sales and Product handling technical aspects of the sales process to ensure deals are closed

- Collect and act upon client product feedback to drive its development

- Attend product release calls to quickly learn and teach the new products to your peers and clients

- Conduct training for new hires on basic market concepts and related Bloomberg functionality as well as develop more Advanced Specialists in the region

- Create and maintain documentation and training content to be used by clients externally as well as colleagues internally

- Continuously increase product knowledge and relevant skillsets to be aligned with business goals

You’ll need to have:

- A strong understanding of FX derivatives to act as a Subject Matter Expert and cascade that knowledge to your peers 

- A good understanding of the trading workflows and be able to use that knowledge to identify potential business opportunities

- Willingness to learn complex business and technology processes and actively contribute to their evolution

- Be self-motivated with the ability to work independently as well as part of a team

- Ability to interact and effectively communicate with our clients and internal groups

- Excellent understanding of customer service and experience in building strong customer relationships

- Fluency in Japanese and business level English

We’d love to see:

- Minimum 5 years buy-side or sell-side experience in a technical client facing role

- A strong sense of motivation to learn continually, adapt to ever changing client workflows and partner with them. The goal is to help them achieve efficiencies that will generate alpha for their clients via the power of the Bloomberg terminal and its vast array of enterprise solutions